COVID-19 Info

YOUR SAFETY IS OUR STANDARD

Our priority is the health and safety of everyone who enters the Tyson Events Center. We have added many procedures to ensure that we provide a safe environment for all our events by implementing added cleaning and sanitizing procedures recommended by national and local health officials; we have also instituted a number of operational guidelines in accordance with those health officials. Here is some of what you can expect.

FAN SAFETY GUIDELINES

  • All event attendees are encouraged to wear masks. Certain events may require attendees to wear masks, which will be noted on event detail pages.
  • Signage will be posted throughout the venue reminding patrons to socially distance by 6 feet and observe best hygiene practices;
  • All fans will be in POD seating, which increases distancing and minimizes fan crossover when entering and exiting their seats. There will be 6ft distancing around all POD Seating.
  • Increased sanitization of high-contact areas including doors, railings and concession counters.
  • Hand sanitizer stations are placed throughout the venue at main entrances and high-volume areas to promote hand hygiene.
  • Entry and exit doors will be propped open to allow for touchless access.
  • Social distancing will be instituted at the box office lobby, elevators and in all concession, merchandise and restroom lines. There will be signs and floor decals to assist with guidelines.
  • Plexiglass shields have been installed in areas where staff and fans interact including concession stands, search tables, and ticketing areas.
  • Transactions are limited to credit card only at the box office and concessions stand(s).
  • Concourse equipment will be minimized to allow additional space for social distancing.
  • We have increased ventilation and filtration through our systems to allow more outside airflow and remove inner contaminants
  • All Tyson Events Center and Orpheum Theatre staff including third-party contractors working events will be temperature checked and required to wear masks.
  • To further ensure safety and expedite fan entry into the venue there will be bag restrictions for all events beginning November 1, 2020. Restrictions will limit the size and type of bags that may be brought into the venue. Exceptions to this policy will be made for all medically and baby necessary items after proper inspection.

SUITE HOLDER GUIDELINES

  • All-suite event attendees are encouraged to wear masks. Certain events may require attendees to wear masks, which will be noted on event detail pages.
  • It is recommended to limit your suite capacity to 50% (Large Suites 26 down to 13, Small Suites 16 down to 8).  We ask that suite holders monitor this capacity while ordering tickets. This is at the suite holder's discretion.
  • It’s suggested to limit the number of separate groups/ households using the suite during any given night.
  • For your safety and comfort of all-suite holders, we ask that you limit your group to only your suite. Seats located along glass dividers in each suite will be blocked to ensure social distancing between suites.
  • Sign-in sheets will be kept for each event, and each suite, to record who is in attendance on any given night.
  • Limit elevator capacity to 4 patrons at one time, use of the stairs is highly suggested.
  • Hand sanitizer stations are placed throughout the venue at main entrances and high-volume areas to promote good hand hygiene.
  • Entry and exit doors will be propped open to allow for touchless access.
  • Food and Beverage will be following food and safety protocols including advanced pre-order food only and all pre-ordered food will be individually packaged. Transactions can either be billed in advance or paid with credit card the night of the event.
  • Plexiglass shields have been installed in areas where staff and fans interact including suite level sign-in tables and suite level bars.
  • All Tyson Events Center staff including third-party contractors working events will be temperature checked and required to wear masks.

In accordance with the guidance and recommendations set forth by the CDC and local health officials, we respectfully request that the following guests not enter the facility:

  • Guests who are feeling sick or experiencing cold or flu-like symptoms (including fever, cough, and shortness of breath);
  • Guests who have been diagnosed with, or believe to have contracted, COVID-19, unless you have had no fever for 72 hours (without the use of medicine) and 10 days have passed since symptoms first appeared;
  • Guests who have been in contact with an individual diagnosed with COVID-19 within the past 14 days; and
  • Guests who have traveled internationally in the past 14 days.

There is an inherent risk of exposure to COVID-19 in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. According to the CDC, senior citizens and guests with underlying medical conditions are especially vulnerable. By entering the venue, guests voluntarily assume all risks related to exposure to COVID-19, and the venue disclaims any and all liability related thereto.

Tyson Events Center Updates

Please visit our event calendar for updates on all currently scheduled events as well as postponements and cancellations for previously scheduled events. Our event calendar will remain up to date with the latest news on events. 

Join our Cyber Club to be notified by email about current and future scheduled events at the Tyson Events Center.